GENERAL TERMS AND CONDITIONS – WOOLVES B.V.

Version: March 2, 2026

CHAPTER 1: GENERAL PROVISIONS

Article 1. Definitions

• Woolves: Woolves B.V., located in Elst (GLD) at Nieuwe Aamsestraat 42b, 6662 NJ Elst (GLD), registered with the Dutch Trade Register under number 99454459 (Establishment no. 000064524272).
• Client: Any natural person acting in the course of a profession or business, or any legal entity, that has entered into, or intends to enter into, an Agreement with Woolves.
• Agreement: The written agreement between the Client and Woolves setting out the specific terms and conditions, including the type of services, under which Woolves shall provide services to the Client.
• License: A limited right of use granted by Woolves to the Client in respect of intellectual property rights in certain software products, portals, or services.
• Services: All activities performed by Woolves, specifically including Security Consultancy, Advisory Services, and Penetration Testing (Pentesting).

Article 2. General Applicability

2.1. These general terms and conditions apply to all Agreements, offers, and quotations under which Woolves undertakes to supply services to a Client. 2.2. Once the Client has entered into an Agreement with Woolves subject to these terms, these terms shall also apply to any subsequent Agreement, even if not expressly referred to again. 2.3. The applicability of any general terms and conditions of the Client is hereby expressly rejected. 2.4. Woolves may amend these general terms and conditions. Amendments are deemed accepted unless the Client objects in writing within seven (7) days of notice.

Article 3. Performance of the Agreement

3.1. Woolves shall use its best efforts and professional skill to perform the agreed service. All obligations are construed as obligations of best efforts, not of result. 3.2. Woolves is entitled to have the work performed, in whole or in part, by third parties. 3.3. All stated (delivery) periods are target periods only and shall never be considered strict deadlines (fatale termijnen).

Article 4. Additional Work

4.1. If adjustments or extensions to the agreed work are necessary, Woolves shall implement these after prior approval from the Client. Such work shall be invoiced at Woolves’ applicable rates.

Article 5. Price and Payment

5.1. All prices are exclusive of VAT and other governmental levies. 5.2. Invoices must be paid within fourteen (14) days from the invoice date. This period is a strict deadline. 5.3. Upon expiry of the payment term, the Client shall owe interest at a rate of 1.5% per month and extrajudicial collection costs (min. 15% of the principal amount, minimum EUR 500.00).

CHAPTER 2: PENTESTING & RULES OF ENGAGEMENT

Article 6. Authorization and Safe Harbor

6.1. Explicit Consent: The Client explicitly authorizes Woolves to perform security testing (Pentesting) on the agreed systems, networks, and applications. 6.2. Authority: The Client warrants they have the legal authority to grant this access and indemnifies Woolves against any third-party claims (including hosting or cloud providers) regarding unauthorized access. 6.3. No Prosecution: The Client agrees not to pursue legal action or criminal charges against Woolves for actions performed within the agreed scope of the Pentest.

Article 7. Mandatory Backups and System Stability

7.1. Backup Obligation: The Client is strictly required to ensure verified, full backups of all data and systems are made prior to the start of any testing. Woolves is not liable for data loss or recovery costs. 7.2. Operational Impact: The Client acknowledges that security testing may cause system instability, crashes, or downtime. Woolves shall use reasonable care but is not liable for operational interruptions caused by testing procedures.

CHAPTER 3: DIGITAL TOOLS, INTELLECTUAL PROPERTY & PRIVACY

Article 8. Vulnerability Portal & Digital Tools

8.1. Where Woolves provides access to an online vulnerability management portal ("Portal"), it is provided on an “as-is” basis. 8.2. Login credentials are strictly personal and confidential. The Client is responsible for timely revocation of access for employees who are no longer authorized.

Article 9. Intellectual Property Rights

9.1. All intellectual property rights (software, reports, source code, algorithms, designs) developed or provided by Woolves remain vested in Woolves or its licensors. 9.2. The Client acquires a non-exclusive, non-transferable license to use the results for internal business purposes only. 9.3. Publicity: Woolves is permitted to use the Client’s name and logo as a reference for marketing and portfolio purposes, unless the Client expressly objects in writing.

Article 10. Confidentiality and Data Protection

10.1. Both parties shall maintain strict confidentiality regarding sensitive information obtained during the Agreement. 10.2. Woolves processes personal data in accordance with the GDPR and the separate Data Processing Agreement (DPA) which forms an integral part of this Agreement.

CHAPTER 4: LIABILITY AND TERMINATION

Article 11. Liability and Indemnification

11.1. Except in cases of willful misconduct or gross negligence, Woolves' total liability is limited to the invoice amount of the specific assignment, with an absolute maximum of EUR 100,000. 11.2. Woolves is never liable for indirect or consequential damages, including loss of profit or business interruption.

Article 12. Term and Termination

12.1. Fixed-term Agreements are concluded for one (1) year and renew automatically unless terminated with a one (1) month notice period. 12.2. Interim termination by the Client does not discharge the obligation to pay the full agreed fees for the current term.

Article 13. Employee Non-Solicitation

13.1. The Client is prohibited from employing or engaging Woolves personnel during the Agreement and for one (1) year after. Penalty: EUR 50,000.00 per violation.

Article 14. Governing Law and Jurisdiction

14.1. All legal relationships are governed exclusively by the laws of the Netherlands. 14.2. Disputes shall be submitted exclusively to the competent court of the Gelderland District Court, location Arnhem.

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Contact details
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Woolves B.V.

Nieuwe Aamsestraat 42b

6662 NJ Elst (GE)
The Netherlands

Telephone: +31 (0) 85 060 99 72
Email: info@woolves.io

Website :www.woolves.io

KvK (Chamber of Commerce): 99454459
Establishment No.: 000064524272

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